a real person replies.
No chatbot maze, no ticket queue you can't see into. Email and we answer within two business days — usually the same day.
Get help
Email admin@smallworld.ca. Include what you were doing when the issue started and what device you’re on. Screenshots help.
Common questions
The pricing page, founder story, and feature overview live on the home page — donebydusk.com and scroll.
Status & outages
If the app feels broken and the cause isn’t your wifi, check status.donebydusk.com — we post incident notes in real time.
Refunds
Within 14 days of any paid charge, email us and we refund — no questions. After that, we cancel further billing and you keep access through the period you paid for.
Privacy questions
See donebydusk.com/privacy or email admin@smallworld.ca.